Changing the Domain and/or Username in CRM 4.0

by Bill Owens 20. December 2008 01:16
09:00 12/16/2008, Luke Simpson wrote this

Microsoft has changed the way administrators may alter an existing user's Domain and/or Username in CRM 4.0.  A knowledge base article exists with detailed instructions, which can be found here: http://support.microsoft.com/kb/930853.

 Here is a quick synopsis of the procedure:

  1. Modify the user account in Active Directory. For example, change the user name, and then change the logon name.
  2. Open Microsoft Dynamics CRM 4.0 as a System Administrator user.
  3. Click Settings, click Administration, click Users, and then open the user record that you want to change.
  4. In the Domain Logon Name box, type an Active Directory user account that is not used by a Microsoft Dynamics CRM 4.0 user record.
    ~~This should just be any AD user on the network that is not using CRM.  It is just a placeholder.

    Note If all the Active Directory user accounts are used by Microsoft Dynamics CRM 4.0 user records, create a temporary Active Directory user account.
  5. Click Save.
  6. In the Domain Logon Name box, type the Active Directory user account. Then, click Save and Close.  
    ~~This should be the new Username that you wish to use.

    Note The Active Directory user account that you type in this step is the account that is used by a Microsoft Dynamics CRM 4.0 user record. The Microsoft Dynamics CRM 4.0 user record is the record for which you want to change the user name and the logon name in Microsoft Dynamics CRM 4.0.

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CRM 4.0

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I work for a consulting firm in Dublin Ohio called Affiliated Resource Group. For the last five years I have been spearheading our Microsoft Dynamics CRM practice. I have a deep appreciation for the Microsoft CRM platform and I am very excited about it. You might even describe me as a Microsoft CRM Advocate. I have many battle scars from my experience with the product and I’m constantly being asked questions about CRM and how-to-do something in it. Hence, this BLOG is to help disseminate that knowledge and information to everyone. As of last year I was posting links to many other blogs to help spread the knowledge, but now with the community.dynamics.com doing that for me, I will be following that practice unless a really juicy article catches my eye. Many people have asked where my post are for the first half of 2010, my company had me posting to another blog and maintain two was near impossible. I am now down to just this blog. So good luck and I hope that this blog may help in some way. If you have suggestions or questions, please email me them.

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