Email Router Hotfix

by Bill Owens 16. July 2008 22:40
David Fronk wrote on Tuesday, July 01, 2008


received word from Microsoft that they have an update available to fix an issue that occurs with the email router. For whatever reason the email router will poll for an hour and then lock for an hour. If it unlocks itself after that second hour it will work for another hour and then lock itself again. The hour comes from the default polling time that is set up in the email router config file. So, if you were to modify that polling time then you would extend the life of your email router from locking up but also extend the amount of time to get the email router back up once it is locked.

I used a work around to get by until this hotfix became available by restarting the email router service each hour via a bat script.

However the hotfix you want to check out is KB article 952019. You will need to contact Microsoft via PartnerSource or CustomerSource in order to obtain the hotfix, but you will not be charged for the ticket if you are requesting the hotfix.

Hope this comes in handy for someone else as well.

Tags: , ,

CRM 4.0

Page List

About the author

I work for a consulting firm in Dublin Ohio called Affiliated Resource Group. For the last five years I have been spearheading our Microsoft Dynamics CRM practice. I have a deep appreciation for the Microsoft CRM platform and I am very excited about it. You might even describe me as a Microsoft CRM Advocate. I have many battle scars from my experience with the product and I’m constantly being asked questions about CRM and how-to-do something in it. Hence, this BLOG is to help disseminate that knowledge and information to everyone. As of last year I was posting links to many other blogs to help spread the knowledge, but now with the community.dynamics.com doing that for me, I will be following that practice unless a really juicy article catches my eye. Many people have asked where my post are for the first half of 2010, my company had me posting to another blog and maintain two was near impossible. I am now down to just this blog. So good luck and I hope that this blog may help in some way. If you have suggestions or questions, please email me them.

Disclaimer
The opinions expressed herein are my own personal opinions and do not represent my employer's view in anyway.

© Copyright 2012 BillOnCRM